Frequently Asked Questions

What is IntroCave?

IntroCave is an Intro Video designer that allows you to make Youtube Intro Videos quickly and easily. Use the intro maker to easily create video intros online. No tools required to create youtube intros, logo animations, and more!

How do I create Intro Videos?

Simple! Browse through IntroCave's selection of video templates and pick one you like. Follow the instructions on screen and your customized video preview will render on IntroCave's servers in a few minutes. After you view your preview, you can make as many changes as you like and repeat the process.

Why does the preview video look so low quality?

Preview videos are rendered at 480x270 and 15 frames per second. These super fast render settings allow ust to create videos quickly so that you preview your customizations right away. Most of us are used to viewing high definition video at 30 frames per second, so these previews may look low resolution and a little grainy.

Don't worry—when you order your final HD video it will be completely clear, crisp, and in full HD.

Do you have a video for ____?

IntroCave categorizes templates by category, duration, customization options, and keyword. You can also use the search bar to look for specific words which might be in titles or descriptions that don't show up as keywords or categories. If you can't find a video you like please submit a request. It's super helpful for the team to know what kind of content IntroCave users are looking for.

Do I need a logo to create an Intro Video?

You can use any image for videos that require image customizations—it doesn't have to be a logo. If you don't have an image, try browsing IntroCave's selection of Text Only Intro Videos—these videos can be completely customized with just text.

How am I allowed to use intro videos purchased from IntroCave?

If you buy a video from IntroCave, you can use it anywhere you like. It can be used as part of a business website, YouTube channel, Twitch channel, personal website, social media, other video hosts—or wherever you like, regardless of if you make money from that source or not. PLEASE NOTE: if you upload your own images or audio, you MUST have the rights to use it and IntroCave accepts no responsibility for videos created with copyrighted material. IntroCave does not condone the use of copyrighted or trademarked materials when using the intro maker to create intro videos.

My video says "Access Denied" when I try to download it?

As mentioned when purchasing your video, finished renders can only be kept for 3 days after they are created. If you are trying to download your video after 3 days you will get this message.

Please get in touch at support@introcave.com and someone will help you get a new video.

What kind of videos can I make?

IntroCave has a wide range of videos suitable for many purposes. Whether you're looking for an intro for your gaming channel, your lifestyle channel, or your business presentation, there's a template that can suit your purposes. The IntroCave request form is the most direct way to let the team know what kind of videos you'd like to see on IntroCave, but they also keep a close eye on search keywords and analytics to help guide them in the right direction.

What kind of customizations can I make?

Most videos have the option to customize the text and images in various locations throughout the video. Every video allows you to also upload your own audio file or choose from the provided audio library. Finally, some videos also offer extra color customizations on some of the video components.

Do I need an account?

You don't need an account to create preview videos. If you decide you like the preview and want to render a high definition video, you will need to create an account. Signing up is quick and easy and you only need to enter a valid email address to get started.

What if I don't like my video?

If it's a preview video, simply try again! If you don't like the HD video you ordered, you can get in touch to get a coupon to try again. I want you to be happy with your intro videos!

I can't download my video, please help!

You can download your video by clicking the link in the "Your Order is ReadY" email that is sent when your video is done processing. If you right-click the link and select "Save As..." you can download it directly to your computer. If you click on the link and your video starts to play, simply right-click on the video player and select "Save Video As..." and you will be able to download the video. On mobile/tablet you can tap and hold on the link or the video player in Safari to bring up the option to "Save As" which will then download the video.

Finally, you can easily download your video by logging into the website and clicking the download button on the dashboard.

It's been 2 hours and I haven't received my video yet, what's happening??

Almost all videos are created successfully, usually in less than an hour. The most likely cause is that the email has gone into your spam folder. Please double check your spam folders for IntroCave email. Alternatively, you can attempt to login to the website using your email as a login is created for all users who purchase&mdsah;follow the instructions on the login page if you also did not receive the registration email.

What payment methods do you accept?

IntroCave accepts Visa, Mastercard, and American Express.

Do you store my credit card details?

IntroCave never stores your credit card details. Stripe is a PCI compliant payment processor and handles the entire transaction.

When do I receive my video?

As soon as your payment is processed, your customizations are sent to IntroCave's render servers to begin rendering your final HD video. This process can take anywhere from 10 minutes up to 2 hours depending on the template and how many other videos are in the queue. Once the video has finished, you will get an email with a link to download your video file. Please keep your video safe as completed videos are purged from the IntroCave servers after 3 days.

Do you offer subscriptions or bulk discounts?

Yes! Sort of. I haven't set up true subscription billing or automated renewals yet, but IntroCave's coupon system is pretty flexible. If you need a lot of videos or work somewhere don't want to pull out the credit card every time you need one, just reach out! (support@introcave.com)

Who handles payments?

IntroCave uses Stripe to handle payments. Stripe is a globally renowned, PCI compliant payments processing company. You can learn more about them at Stripe.com

powered by Stripe payment processor

What kind of security is there?

IntroCave has 256 bit security across the entire website using SSL. You can confirm this by checking your browser URL bar and seeing the domain name starting with "HTTPS" and the green padlock. Stripe (IntroCave's payment processor) uses the latest, bank-level, security techniques and is PCI compliant therefore audited to ensure maximum security of payment details.

Who do I contact with more questions?

You can email support@introcave.com if you have any further questions or concerns.