What payment methods do you accept?
IntroCave accepts all major credit cards, Visa, Mastercard and American Express.
Do you store my credit card details?
IntroCave never stores your credit card details on our servers (I can't even see them!). Stripe (our payment processor) handles the entire transaction via their specialized web payment service.
When do I receive my video?
As soon as your payment is processed, your video will go into a render queue. Videos are rendered in the order they are received. For 720p videos, expect to wait about an hour. For 1080p videos, expect to wait up to two hours. For 4k60 videos, renders can take up to eight hours. Once your video finishes rendering, you'll get a download link in your email. Please keep your video safe as IntroCave servers will only keep them for 14 days.
What about refunds?
If you're unhappy with your video, I'll ALWAYS replace your video no questions asked. There's not really a way to "return" a video after render services have been performed, though, so refunds are usually given only in the case of major render error or if you accidentally order two videos.
Who handles payments?
I use a third party bank payments company called Stripe to handle our payments. Stripe is a globally renowned, PCI compliant payments processing company and uses the latest security techniques to keep both our customers and us safe.
What kind of security is there?
I have 256 bit security across the entire website using SSL. You can confirm this by checking your browser URL bar and confirming that the domain name starts with "HTTPS." Stripe uses the latest, bank-level, security techniques and is PCI compliant to ensure maximum security of payment details.
Who do I contact with more questions?
I'm always happy to help at email@example.com if you have any further questions or concerns.
How do subscriptions work?
Subscription plans are targeted at weekly content creators and businesses who need a higher volume of renders. The individual plans come with 4 video renders per month, while the team plans come with 30 video renders per month. When you visit the order page with an active subscription, you'll see how many videos you have remaining for the month. Any render up to your current plan's quality setting (1080 or 4k60) is included with your plan.
What happens if I need more videos one month?
If you use all of the renders included with your subscription, additional videos can be purchased with a 50% discount applied ($2.50 for 720p, $5 for 1080p, $12.50 for 4k60 at current prices). If you need a higher volume of videos than the team plan, reach out to firstname.lastname@example.org and I can build you a custom plan.
Do unused videos roll over to the following month?
No, but I'll keep an eye on usage and will consider that for the future.
Can I still buy 4k60 videos if I'm on the 1080 plan?
Yes! But your plan discount (and included videos) are only good for your subscription quality level or lower. If you're subscribed to the 1080p plan, 4k60 videos can be purchased for normal pay-as-you-go prices.
How do I cancel my subscription?
You can manage your subscription through your dashboard or email email@example.com.
Can I pay annually?
Subscriptions plans are a new feature. I may add annual plans in the future, but currently there are only monthly plans.
What kind of team features come with team plans?
You can invite team members to share your subscription benefits. Team members can submit renders (up to your monthly limit) and are eligible for the same discounts you receive. Team features are experimental--reach out to firstname.lastname@example.org if there's a feature that would make life easier for your team.
What is Priority Queueing?
When customizations are submitted to the IntroCave render servers (previews videos or orders), they go into a queue. Without priority, each render would be processed in the order it was submitted (first in, first out). There's a little more nuance there (some machines are preview only, some prefer final renders). I try to maintain enough server capacity so that the system is fast for everyone, but all renders are prioritized in the following order: Subscribers (logged in and subscribed), Users (logged in), Visitors (not logged in).