What payment methods do you accept?
IntroCave accepts all major credit cards, Visa, Mastercard and American Express.
Do you store my credit card details?
IntroCave never stores your credit card details on our servers (I can't even see them!). Stripe (our payment processor) handles the entire transaction via their specialized web payment service.
When do I receive my video?
As soon as your payment is processed, the servers will start rendering your final HD video. This process can take anywhere from 30 minutes up to 2 hours depending on the video template and resolution. Once the video finishes rendering, you'll get a download link in your email. Please keep your video safe as the IntroCave servers will only keep them for 14 days.
What about refunds?
If you're unhappy with your video, I'll ALWAYS replace your video no questions asked. If you purchased by mistake and need a refund, please get in touch at firstname.lastname@example.org and I will process it right away.
Who handles payments?
I use a third party bank payments company called Stripe to handle our payments. Stripe is a globally renowned, PCI compliant payments processing company and uses the latest security techniques to keep both our customers and us safe.
What kind of security is there?
I have 256 bit security across the entire website using SSL. You can confirm this by checking your browser URL bar and confirming that the domain name starts with "HTTPS." Stripe uses the latest, bank-level, security techniques and is PCI compliant to ensure maximum security of payment details.
Who do I contact with more questions?
I'm always happy to help at email@example.com if you have any further questions or concerns.
I see a different price. What's up with that?
I occasionally fiddle with intro prices and don't always remember to update this page. Each intro can have it's own price (usually lower than what's advertised here), and you could also have a coupon attached to your account. If you're seeing something weird, drop me a note at firstname.lastname@example.org and I'm happy to check it for you.